Terms of Use

UPSTREAM COUNSELLING

Welcome to Upstream Counselling ("we", "our", "us"). By accessing and using our services, you agree to these Terms of Use. If you have any questions or concerns, please contact us at info@upstreamcounselling.com.

1. Acceptance of Terms

Clients are not required to agree to these terms before accessing our services.

2. Services Provided

Upstream Counselling offers a range of services including:

  • Anger Management
  • Anxiety Counselling
  • Cognitive Behavioural Therapy (CBT)
  • Couples Counselling
  • Depression Counselling
  • Eye Movement Desensitization and Reprocessing (EMDR) Therapy
  • Family Therapy
  • Internal Family Systems (IFS) Therapy
  • Individual Counselling
  • Individual Psychotherapy
  • Marriage Counselling
  • Postpartum Counselling
  • Prenatal Counselling
  • Trauma Counselling
  • Other related services

Disclaimer: Our psychotherapists are not medical professionals. We do not diagnose mental illnesses, nor can we prescribe medication. Please always consult your doctor regarding any medical decisions. Upstream Counselling recommends following your doctor’s advice.

3. Client Responsibilities

Clients are expected to:

  • Use our services responsibly and respectfully.
  • Honour appointment times and notify us in advance if they need to cancel or reschedule.

4. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

5. Payment and Fees

Payment terms and any refund or cancellation policies will be provided at the time of booking. Please contact us directly for more information.

6. Intellectual Property

All content on our website is owned by Upstream Counselling and is for informational purposes only. Copying or reproducing content without providing a link to our website is prohibited.

7. Liability

Upstream Counselling is not liable for any damages or losses arising from the use of our services. This includes, but is not limited to, any direct, indirect, incidental, or consequential damages.

8. Termination

We reserve the right to terminate or suspend a client's access to our services for any reason, including but not limited to, misuse of services or failure to adhere to these terms.

9. Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.

10. Changes to Terms

We may update these Terms of Use from time to time. Clients will be notified of any significant changes via email or through a notice on our website.

11. Contact Information

For questions or concerns about these Terms of Use, please contact us at:

Contact Us

SEND US A MESSAGE

Whether you have a question about counselling, or would like to get in touch about something else, drop us a line at info@upstreamcounselling.com or by using the contact form below. Our client care team will get back to you within one business day.

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Navigate Life's Rapids with Upstream Counselling

We are ready and looking forward to meeting you. Get started today by clicking the link below and booking your free 15-minute discovery call. All our services are private and confidential.

Disclaimer: Content on this website is for informational purposes only. Visiting this website does not establish any type of therapist-client relationship with Upstream Counselling or its staff. Information obtained from this site does not substitute for a thorough medical and/or psychiatric evaluation by an appropriately credentialed and licensed professional.

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