Professional and licensed therapists you can trust.
At Upstream Counselling, our passion for mental health is at the heart of everything we do. We understand that mental well-being is crucial to living a fulfilling and balanced life, and our mission is to provide compassionate, personalized care to meet each individual's unique needs.
We create a safe, supportive, and non-judgmental environment where clients feel heard and understood. Believing that therapy should be accessible to everyone, we offer a range of services tailored to diverse backgrounds and experiences. Whether facing anxiety, depression, trauma, or seeking someone to talk to, we’re here to help.
Education and awareness are key to our approach. We host workshops, seminars, and community outreach programs to promote mental health literacy and reduce stigma. By fostering open conversations about mental health, we empower individuals and communities to seek help and support one another.
Our commitment to mental health extends beyond our practice. We stay at the forefront of research and advancements in the field, continuously integrating new techniques and therapies. This ensures our clients receive the most effective and up-to-date care possible.
At Upstream Counselling, we’re passionate about guiding our clients on their journey to well-being, providing the tools and support needed to navigate life's challenges and achieve personal goals.
Whether you’re facing anxiety, depression, trauma, or simply looking for a friendly face to talk to, we’re here to help.
We have a great team of therapists, carefully chosen by Clinic Director, Brad Wilton, for their empathy, clinical skills, and dedication to becoming the best therapists possible.
Through our student therapist program, we can provide mental health services to everyone in need, regardless of ability to pay.
We built our supervision program to support the clinical growth of our practicum students and associate therapists, which has grown to support clinicians across the province with individual, dyadic and group supervision. We love this program because it’s so rewarding and energizing to see clinicians gain confidence in their skills, learn how to manage therapeutic issues and become the best clinicians they can be.
Behind the scenes, our operations team is the foundation of our clinical programs and everyone is motivated by the desire to make a positive difference. Their commitment to continuous improvement and operational excellence means great service for both our clients and our team of clinicians. Plus, our operations team is a whole lot of fun.
We’re deeply rooted in the Kitchener Waterloo community. Our involvement includes partnerships with organizations like the Kitchener Conestoga Rotary Club, BrainGym, and Barter Pay. We also collaborate with Family and Children’s Services of Waterloo Region, Portage (a drug addiction rehabilitation program for youth), and other local mental health initiatives.
You’ll find our team members active in local running clubs, gyms, parent events at schools, restaurants, and JAM sports teams. We love Kitchener Waterloo and are proud to contribute to this vibrant region through our community activities. By helping our clients navigate life’s currents, we believe we contribute to a stronger, more resilient community, one person at a time.
420 Weber St N, Unit G Waterloo, ON, N2L 4E7 (we are around the left side of the building)
Our online and in-person counselling services in Kitchener Waterloo are provided by professional therapists who are focused on your well-being. We offer reliable, discreet support to help you face life's challenges with thorough expertise and a warm approach.
At Upstream Counselling, we want you to feel comfortable with the counselling process. Here are some of the most frequently asked questions about talking to a therapist about this type of therapy.
Upstream Counselling does not have a waiting list. We take pride in getting new clients a session when you need it. You can book most sessions through our online calendar. If you would like a same-day appointment, you’ll need to give us a call. We can often accommodate requests for same day / next day appointments, so please don’t hesitate to reach out.
Yes, your counselling is covered by your benefits as long as Psychotherapy or Registered Psychotherapist is listed on your insurance policy coverage. It may also fall under Counselling, or Mental Health, or even Marriage Counselling.
While most employers now provide coverage for psychotherapy, if your benefits don’t include this coverage, talking to your HR person can make a difference, so be sure to ask about it. If you’re not sure how to raise this conversation, let us know and we can provide you a form letter which other clients have found helpful.
Letter to employer requesting psychotherapy coverage: https://docs.google.com/document/d/1hB5qrxsFyJVnKq1saGd1WetIeSEKF4WV
Most people wait too long to come to counselling, and understandably so. Exploring painful subjects in therapy can be deeply challenging. In fact, people commonly report feeling like things are actually getting harder during the first few sessions as they begin to face their difficulties head-on. This is a normal and healthy part of the process. If you notice you are feeling this way, we encourage you to discuss it with your counsellor. Together, the two of you can make a plan to move forward at whatever pace works best for you. You know best what you need out of counselling, so feel free to use the time however you want.
First appointments typically focus on building rapport between yourself and the counsellor, as well as initial assessment of your presenting concerns. That means we use the time to establish a mutual comfort level as you begin to explore what brings you to counselling and what you would like to accomplish through the process. Sometimes people have an urgent matter to discuss immediately. That’s okay too. Either is fine as long as you feel the conversation is helpful to you.
You are not required to share anything you’d rather keep private, but we do encourage you to share everything you expect we would need to know in order to be helpful.
The counselling relationship is confidential. Your counsellor will not release any information regarding you or your counselling without your written consent except as required by ethical and/or legal obligation. Specifically, your counsellor is required to contact the appropriate authorities with the necessary information in the following instances:
Whether you have a question about counselling, or would like to get in touch about something else, drop us a line at info@upstreamcounselling.com or by using the contact form below. Our client care team will get back to you within one business day.
We are ready and looking forward to meeting you. Get started today by clicking the link below and booking your free 15-minute discovery call. All our services are private and confidential.
Disclaimer: Content on this website is for informational purposes only. Visiting this website does not establish any type of therapist-client relationship with Upstream Counselling or its staff. Information obtained from this site does not substitute for a thorough medical and/or psychiatric evaluation by an appropriately credentialed and licensed professional.
